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  • What is your return/exchange policy?
    Because all items are made to order, all sales are final. However, if there’s an issue with your order, please contact us, and we’ll do our best to resolve it.
  • What sizes do you offer?
    Our standard sizes range from S to 4XL for adults. If you need a different size, let us know, and we’ll do our best to accommodate you. Standard size for kids range from 0-3 months to youth large
  • Do you offer custom designs?
    Yes! We specialize in personalized T-shirts. If you have a design idea, we can bring it to life. Please leave a brief description of how you like your items. When placing order leave a valid email address in case we have any questions.
  • Can I request a bulk order?
    Absolutely! We offer bulk orders for events, businesses, family reunions, and so much more. If ordering a bulk/large order, please email or text us to ensure we get your order . email: kendra@captivatingconcepts.net 504-677-6733
  • How much do your T-shirts cost?
    Pricing depends on the design and customization. Contact us for specific pricing details. All of the sections on our our website has a description and everything is priced accordingly. Any questions feel free to email us @: kendra@captivatingconcepts.net
  • Do you offer shipping?
    Yes, we ship nationwide! Shipping fees may apply depending on your location. Your shipping rate will be calculated when you check out.
  • Can I pick up my order?
    Yes! If you’re local, you can arrange a pickup instead of shipping. Let us know when checking out.
  • How do I add a new question & answer?
    To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
  • How do I edit or remove the 'Frequently Asked Questions' title?
    You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
  • Can I insert an image, video, or GIF in my FAQ?
    Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
  • How long does it take to receive my order?
    Processing time is 3-5 business days, plus shipping time. Custom and bulk orders may take longer. If a rush order is needed please text 504-677-6733.
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