Thank you for choosing Captivating Concepts! Please review our non-refundable return policy to understand your purchase terms.
**Non-Refundable Policy:**
All sales made through our website are final. Due to the nature of our products and in order to maintain affordable prices, ***we do not offer refunds***.
**Exceptions:**
1. Damaged Items**: If you receive an item that is damaged, we will offer a replacement of the same item only.
2. **Incorrect Orders**: If you receive an incorrect item, please contact us for a replacement of the correct item.
**Appropriate Steps for Issues:**
1. **Contact Us Promptly**: If there is an issue with your order, such as damaged or incorrect items, please contact our customer service within [7] days of receiving your order. Send an email to **Kendra@captivatingconcepts.net** with your order number, details of the issue, and photographs of the item.
2. **Review and Approval**: Our team will review your request and, once approved, provide instructions for returning the damaged or incorrect item for an exchange.
**Important Notes:**
- All item issues must be reported within [7] days of delivery to be eligible for an exchange.
- Shipping costs for the return of non-faulty items are not covered by [Captivating Concepts]. Unless The We Are At Fault
- We reserve the right to deny exchanges based on the condition of the item returned. Items must be shipped back unworn, unwashed, and with all original packaging and tags intact.
We appreciate your understanding as this policy allows us to continue offering quality products at affordable prices. For questions, further details, or support, please reach out to our customer service at [504-677-6733]. We’re here to help and ensure your satisfaction with every purchase.
